Privacy Policy

1. Introduction

Custom Packaging Plus ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services, including:

• Contact Information: Name, email address, phone number, company name
• Order Information: Shipping and billing addresses, order specifications (dimensions, quantity, materials), artwork and design files
• Account Data: Username, password, and account preferences (if you create an account)
• Business Information: Tax ID, business registration details (for B2B customers)
• Communications: Messages sent through our contact forms, emails, phone calls, or live chat

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Date and time of visits
• Click-through data and interaction with website elements

2.3 Information from Third Parties

We may receive information from third-party sources, including:

• Payment processors (transaction confirmations and fraud prevention)
• Analytics providers (website usage data)
• Marketing partners (audience insights, with your consent where required)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your custom packaging orders
• Send quotes, invoices, and design proofs for your review
• Coordinate production, quality control, shipping, and delivery
• Communicate about your orders, inquiries, and account
• Improve our website, products, and services through analytics
• Send marketing communications about new products, promotions, and industry insights (with your consent)
• Prevent fraud, detect security threats, and enhance website security
• Comply with legal obligations, resolve disputes, and enforce agreements
• Personalize your experience on our website
• Process payments and manage financial transactions

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (shopping cart, checkout, security)
• Performance Cookies: Help us understand how visitors interact with our website (analytics)
• Functional Cookies: Remember your preferences and settings for enhanced functionality
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to block or delete cookies. Refer to your browser's help documentation for instructions.

5. Data Sharing & Third Parties

We do not sell your personal information to third parties.

We may share your information with the following categories of third parties only as necessary to operate our business:

• Service Providers: Website hosting, cloud storage, analytics, and customer support platforms
• Manufacturing Partners: Production facilities involved in fulfilling your orders
• Logistics Carriers: Shipping companies (DHL, FedEx, UPS, USPS) for order delivery
• Payment Processors: Secure payment handling (Stripe, PayPal, credit card processors)
• Marketing Platforms: Email marketing and advertising platforms (with your consent)
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transitions: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission (256-bit encryption)
• Secure servers with access controls and firewalls
• Encrypted storage for design files and sensitive documents
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Password-protected internal systems
• Secure payment processing through PCI-compliant providers

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Order Records: 7 years (for tax, legal, and business purposes)
• Quote Records: Retained as long as relevant for ongoing business relationships
• Marketing Data: Until you unsubscribe or request removal
• Design Files: Retained for reorder convenience unless you request deletion
• Payment Information: Not stored directly on our servers (handled by payment processors)

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your information for marketing purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8.1 Marketing Communications

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect transactional emails related to your orders.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to data portability
• Right to restrict processing
• Right to object to processing based on legitimate interests

Our legal basis for collecting and using personal information depends on the specific context, but we generally rely on: (a) performance of a contract (order fulfillment), (b) legitimate business interests, (c) your consent, or (d) compliance with legal obligations.

10. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

We do not sell personal information as defined under the CCPA. To exercise your rights, contact us at [email protected].

11. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 under EU law). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to countries where we operate, including the United States.

For international transfers, we implement appropriate safeguards such as Standard Contractual Clauses or other legally recognized transfer mechanisms to ensure your data is protected.

12. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For additional information about our terms, please see our Terms & Conditions.